Q1. How can I place an order?

A1. Once you have added the desired items to your cart, follow the instructions:
To order as a guest Click on the shopping cart and proceed to checkout Enter all the required information Choose the payment method Click ‘place order’ To order with Lawrencepur account Log into your account Click on the shopping cart and proceed to checkout Enter all the required information Choose the payment method Click ‘place order’

Q2a. How do I know that my order has been confirmed?

A2. An automatic Order # is issued at the end of the transaction and you should receive an automatic email notification from our Customer Services Department. In case you do not receive any notification, you may call us at +92 309 2220061 from Monday to Friday between 10 am till 6 pm or send us an email on feedback@lawrencepur.com and a customer care representative will get in touch with you.

Q2b. Are there any delivery charges within Pakistan?
A2b. For all orders with a value of less than Rs. 2,000, our Minimum delivery charges are Rs. 300 across Pakistan. All online orders worth more than Rs. 2,000/- our delivery is complimentary.

Q3. What are the benefits of ordering through an account?
A3. You will always be one of the first to get updates on any of our upcoming promotions.

Q4. Can I modify the order?
A4. All orders once placed cannot be modified. However you may cancel the order by calling the customer services at +92 309 2220061 from Monday to Friday between 10 am till 6 pm or by sending an email on feedback@lawrencepur.com within 24 hours of placing your order.

Q5. Can I exchange the article I ordered online on any outlet?
A5. The order placed online cannot be exchanged at any outlet. It has to be sent back within 14 days of the online purchase in case of exchange or defect.

Q6. Who will pay the delivery charges for returns?
A6. If the customer would like to change a product due to their own personal reason, they will have to bear the cost of logistics. However, if this exchange is due to defect in the product, Lawrencepur will bear all logistic cost.

Q7. Can I exchange the article I ordered online on any outlet?
A7. The order placed online cannot be exchanged at any outlet. It has to be sent back within 14 days of the online purchase in case of exchange or defect.

Q8. What payment options do I have?
A8. We have the following payment options:
• Cash on delivery (COD)
• Online – Credit Card Payment

Q9. Is COD available internationally?
A9. Currently, the COD service is only applicable in Pakistan.

Q10. How do I pay Cash On Delivery?
A10. You can pay through Cash on Delivery (COD) while shopping online. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:
• Click ‘Proceed to Checkout.
• Fill in the ‘Billing Information’ and ‘Shipping Method’ forms
• In the Payment Information form, select “Cash on Delivery”
• Click on “Confirm Now.” Note your Order Number which will be provided to you at the “Thank You” page
• You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

Q11. Are there any additional charges for cash on delivery for e.g. cash handling charges?
A11. There are no additional charges for Cash on Delivery.

Q12. In how many destinations is this service available?
A12. The COD service is available all over Pakistan.

Q13. If there are multiple items ordered, will they be delivered at the same time? If not, will the payment then be in portions or otherwise?
A13. In cases where multiple items are ordered, typically we ship all the items in one package. However, there are also cases in which multiple items are delivered through multiple deliveries.

Q14. What if I receive a damage/defected product?
A14. In case of damage/defect customer should either call our customer services at +92 309 2220061 from Monday to Friday between 10 am till 6 pm or email the issue on feedback@lawrencepur.com within 24 hours of delivery.

Q15. What is your Returns & Exchange policy?
A15. Online product (s) can be returned/exchanged via courier within 14 days from the date of purchase. For detailed policy guideline, please read TERMS & CONDITIONS

Q16. What is your Refunds policy?
A16. We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Q17. How can cancel my Order?
A17. You may cancel your order any time before the order is processed/shipped by calling the customer services at +92 309 2220061 from Monday to Friday between 10 am till 6 pm or by sending an email on feedback@lawrencepur.com within 24 hours of placing your order. Once the order is processed/shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is processed/shipped, the 'Return and Exchange Policy' will apply.

Q18. Why would Lawrencepur cancel my order?
A18. Lawrencepur may cancel orders for any reason. We may or may not specify the exact reason for cancellation to the customer. Common reasons for cancellations may include the following:
o The item is out of stock,
o Pricing errors or
o Credit card payment is declined by the issuing financial institution.

Q19. Do you have any additional Terms & Conditions?
A19. Current list of our General Terms & Conditions followed at all our stores is as follows:

TERMS & CONDITIONS:

 Exchange within 14 days of purchase of garments.
 Loose fabric, accessories, worn, altered and/or used Articles are nonrefundable/nonexchangeable.
 Sale receipt and all tags of the product with barcode required for return/exchange.
 Sale receipt of the product is required for alterations.
 Alterations will not be entertained on products sold on discount.
 Exchange is not possible on products sold at discount or during sale.
 All claims are subject to the approval from head office.
 All prices are inclusive of sales tax.
 The company will not be responsible for any item or Advance, that remains unclaimed for more than 60 days.
 In case of Made-to-measure (MTM’S), if the trial date is missed, the final delivery date will automatically be extended.
 Lawrencepur does not assume responsibility for any private fabric provided by customer for stitching a Made-to-measure (MTM) garment.
 Made-to-measure (MTM) complaints for stitching will not be entertained, three (3) working days after delivery.

Q20. What is the typical delivery time for an order?
A20. All orders are usually delivered within 5 to 7 working days.

Q21. What could be the reason of delayed delivery of an order?
A21. Some orders are delayed as they are specially made available for our online customers.

Q22. Do you ship internationally i.e. outside Pakistan?
A22. We do not ship outside Pakistan at the moment but we will up date it on the web store as soon as this facility is available.

Q23. Can I place an Made to Measure (MTM) order through your web store?
A23. Our Made to Measure service is not available through the web store. It is a specialized service and requires the physical presence of our customers in front of our Designated Master Tailors who are available only at our Brick and Mortar retail stores. Most of the orders are first sent for a Trail which too are done in presence of our Designated Master Tailors before their final delivery. Therefore this service is not available on our web store.

Q24. What are Retail Prices of your products?
A24. The retail prices of all our products are displayed on our web store next to each product. All prices are inclusive of tax.
However for your ease we have also included the current retail price list of all our fabrics and garment below:

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	Product code	Product Name	Retail Price
S-140's	18301	Florence Suiting	7,530
	19401	WC Extra Fine Suiting	6,470
	19601	WC Luxury	6,470
	14801	Radiant Jacketing	5,655
S-120's	22201	Ebony Suiting	4,680
	7402	Ivory Premium	4,680
	33201	Platinum Suiting	4,675
S-100's	14105	Granada	5,880
	14120	Vittoria Suiting	5,735
	12201	Exotic Black Featherlite	5,400
	78401	Linwool	5,350
	13102	Gaberdine	5,125
	13118	Bellini Suiting	4,775
	14119	Rossini Suiting	4,680
	12116	Siena Suiting	4,680
	14201	Cordoba Light Weight	4,530
S-70's	330	Superior Serge	4,835
	M-33	Saxony	4,675
	64107	Valencia Suiting	4,215
	62106/62107	Magna Lt. Wt. Suiting (P-D)	3,330
Wool Blend/Polywool	13201	Riveila Wool Blend	3,765
	7156	Vicuna	3,765
	3105	Vienna Suiting	3,700
	5411	Dedum	3,655
	4401	Arctic Exclusive	3,525
	4102	Worsted Flannel	3,425
	4101	Serge	3,395
	03111/03112	Tropical Exclusive (P-D)	3,395
	8703	Centurion Classic (P-D)	3,090
	4103	Winter Suiting	3,090
	54201	Wintropic	3,010
	8702	Centurion (P-D)	2,870
	2110	Panama Classic	2,870
	02112/02111	Tropical Classic (P-D)	2,805
	02102/02103	Tropical (P-D)	2,725
	2101	Panama	2,565
	2120	Altaan	2,515
	72101	Salaar	2,405
	03604/02602	Lyla (P-D)	2,370
	1501	Estash TRW	1,730
Wool Rich	9477	Superior Vicuna	5,140
	43301	Arctic Collection	4,535
	43201	Savana Classic Collection	4,370
	43101	Classic Ivory	4,215
	220	Worsted Tweed	3,845
	53101	Sierra Suiting	3,765
Cotton Fabric	11327	Summer Spree	2,115
	30501	Cotton Gaberdine	1,810
	30105	Maharaja Supima Cotton	1,595
	30106	Diamond Egyptian Cotton	1,300
	30101	Premium Egyptian Cotton	1,180
	30701	Summer Classic Cotton	1,055
	30102	Luxury Egyptian Cotton	950
	30111	Indus Cotton	850
	30107	Valencia Cotton	800
	30103	Exclusive President Cotton Latha	750
	30108	President Latha	610
	30109	Pearl Fine Cotton	590
	30110	Classic Cotton	570
Poly Viscose/Modal Viscose	23501	Shelta	1,660
	23301	Kashghar	1,590
	22401	Zhob	1,460
	22102	Summer Comfort	1,050
	24401	PolyTaj	750
	22101	Kunhar PV	670
	24101	Summer Prime	625
Bosky	91105	Bosky	2,110
	91105	Bosky Synthetic	570
Poly Linen	64651	Poly Linen	3,500
Shirting Fabric	600	Super Nova Gold	1,750
	500 / 502	Super Nova / Super Nova-1	1,650
	401	Alpha -1	1,200
	400	Alpha	1,000
	403	Alpha-3	1,000
	300	Bravo	800
	100	Charlie	600
	108	Charlie-1	600
	702	Delta-1	380
	700	Delta	330
	200	P/C	270

Q25. How do I know how much (in meters) fabric should I buy?

A25. Customers usually follow the standards given to them by their respective tailors. However, generally for our MTM orders the consumption guidelines followed by our stores are as follows:

Size Range	3 P Suit	2 P Suit/ SS	Jacket	W.Coat.3rd pcs
Suits - Regular Fit (S-21)
44-48	3.5	3	2	1
50-52	3.75	3.5	2	1
54-56	4	3.5	2	1
58	4.25	3.5	2.2.5	1.25
Suits - Slim Fit (S-34)
44-48	3.25	3	2	1
50.56	3.5	3.25	2	1
Trousers
Size Range	Regular Fit (TR-125)	Slim Fit (TR-134)
30-38	1.5	1.4
40-44	1.75	1.65
Shirts (All)
Size Range	Mtr
14.5 TO 16	1.8
16.5 TO 17.5	2
SHERWANI
Size Range	Mtr
44 TO 48 R	2.50 - 3
48 TO 56	3.25
58	3.5
Size Range	Mtr
44 TO 48 R	2.50 - 3
48 TO 56	3.25
58	3.5
Shalwar Kameez Fabric Width = 56 "
Size Range	Mtr
S,M & L	4
XL to 2XL	4.5
3XL to 4XL	5
Shalwar Kameez Fabric Width = 36"
Size Range	Mtr
S,M & L	6.75
XL to 2XL	7
3XL to 4XL	7.5
SKurta Fabric Width = 56"
Size Range	Mtr
S,M & L	2
XL to 2XL	2.25
3XL to 4XL	2.25
SKurta Fabric Width = 36"
Size Range	Mtr
S,M & L	3.5
XL to 2XL	3.75
3XL to 4XL	4